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Richard Hensley: Lessons Learned from Scaling Kanban in a Large Org
Event Details
Time: September 24, 2012 from 6pm to 8pm
Location: Tivoli Student Union Room 320 A
Street: 900 Auraria Pkwy
City/Town: Denver
Website or Map: http://www.tivoli.org/tivoli/…
Phone: 303.556.2755
Event Type: agile, lean, meeting
Organized By: Somnath Ghosh
Latest Activity: Mar 7
Event Description
Presentation Deck and Survey It’s common to see an organization (the people in them) focus on building products with as many features as possible and targeting delivery by a specific due date. Yet, often the result is missing the date while ignoring important goals demanded by the businesses such as high levels of product quality, development productivity, planning reliability, employee satisfaction, and customer loyalty. Retrospectives, if done after such an occurrence, surface the dissatisfaction concerning missed dates, poor quality, technical debt, and more, still frequently this pattern repeats.
Learning Outcome:
Does the above scenario sound familiar to you? Maybe you have been thinking, “We need our business and technology people on the same page.” What might that look like in your organization? In this talk, Richard Hensley will address this question and how a good answer is the key to scaling lean practices using Kanban in a large organization.
About the Speaker:
Richard Hensley has been involved in creating software in healthcare for over 25 years. He has held lead engineering and architect roles for the suite of laboratory information systems and for the suite for payer authorization systems produced by McKesson Corporation. Richard was identified by his peers as a leading technologist in McKesson and awarded the McKesson Fellows award for 3 consecutive years, and finally award the McKesson Fellow Emeritus award for life.
Location Sponsor:THE DOYLE GROUP
Comment Wall
Comment
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Comment by Frank Vega on September 27, 2012 at 6:10pm -
Hi All,
As per Richard's comment below, I just added a second version of his slides with his notes added. If you didn't attend Richard's presentation, check this version out, the notes should help you out.
Steve,
Thanks for the feedback and hope to see you at a future presentation. If Kanban is of general interest to you, I hope you'll check out the Agile Denver Kanban SIG (special interest group) too, this is a subgroup under the Agile Denver LinkedIn group.
Take care,
Frank
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Comment by Richard Hensley on September 27, 2012 at 11:35am -
Richard Allen,
I'm wondering if you worked for the MPT Clinicals business or the MHS Payer business? I've worked in both, and am very familiar with your comments in the MPT Clinicals group. The MHS Payer group is a totally different animal. I would encourage you to check out the slide deck. I just sent an update to Frank with the notes added to the PDF.
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Comment by Steve Castellari on September 26, 2012 at 10:18pm
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Great posts Frank, thanks!
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Comment by Frank Vega on September 26, 2012 at 10:14pm
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Hi All,
Pic from Richard's presentation on Lessons Learned from Scaling Kanban in a Large Org. See comment below too for a brief summary!
Take care,
Frank
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Comment by Frank Vega on September 26, 2012 at 10:08pm
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Hi,
Thanks to all who attended Agile Denver’s presentation last Monday night. A big THANK YOU to The Doyle Group for sponsoring the event venue and food and sharing some about the services they provide to both candidates and clients in the IT consulting services sector. And a big THANK YOU to Richard Hensley from McKesson for his presentation on “Lessons Learned from Scaling Kanban in a Large Org.” See this link for the slide deck. If you didn’t attend, below is my brief summary of the presentation.
The Goal – Alignment! If you’ve talked with Richard before, this BIG message is not new and one definitely worth repeating. In any organization, but especially in lager ones, alignment between business teams and product development teams is critical in creating an environment where as Richard likes to say “Business and Technology can peacefully co-create!” Recognize part of this is accepting that what really matters is “When is it going to be done?” and “What is it going to cost?” That is, no matter how you track or manage your software product development efforts eventually you have to “translate” it into a language that answers these two questions and in terms that your business teams understand. You must be able to answer these questions reliably and in way that establishes accountability.
From this foundation, Richard divided his presentation into three parts: 1) a one-pager on the kanban method (focusing on the four key principles and six core properties) and some about how he used this “change management framework” to help create a system to answer these questions; 2) PEOPLE and a lot about how important it is to move them from “disinterest to engagement to ownership” in this effort, and 3) the Business System, specifically the importance of creating first a sturdy foundation to build and scale upon. In particular Richard discussed how he started first in the areas where his authority and influence were the greatest and then as these areas became sustainable, expanded into adjoining areas of the business both upstream and downstream. [Note see Business and Technology Peacefully Co-creating for a blog post related to the material covered in this presentation.]
Again, please also share with Brad (Swanson), Som (Ghosh), Tom (Smallwood), Walt (DenHaan), or me (Frank Vega), topics that you'd be interested in seeing (and volunteering to present on :>). We want to hear from many more out there, from your latest real world on the floor experiences. Team presentations work too. Agile Denver’s monthly meetings are a great opportunity for you to improve and tune a presentation prior to presenting at a larger conference. If you’re interested in “testing” out a Lightning Talk please also let us know. If we get enough, we might try another night of Lightning Talks. However, we’re also open to adding one to a presentation as well and see how that works.
Take care,
Frank
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Can we move this event to the YardHouse on 16th st.?
A change in work plans will prevent me from attending another great Agile event at Tivoli.
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Comment by Richard Allen on September 24, 2012 at 9:56am -
I was interested in this until I saw what company this is about. I've worked there and I know people who work there and all I ever saw was "dissatisfaction concerning missed dates, poor quality, technical debt, and more".
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